WHY DO I HAVE TO TEXT ON THE DAY OF MY BOOKING?
I live rurally and I have to travel in especially to open the studio up and prepare it in advance of your arrival. If you do not confirm via text on the day, this means we assume you can't make the booking and therefore you forfeit the appointment. Communication is key.
I TEXT YOU ON THE DAY TO SAY I CAN'T MAKE IT, WHY CAN'T I CHANGE THE DATE OR GET A REFUND?
I am a sole trader and run a small business, and same-day cancellations means I lose out on not just money, but allowing someone else who wanted to hire the studio at the same date and time. It is a strict one hire on the premises at the one time. If you book the studio and wish to not turn up or cancel on that day, we find it incredibly difficult, sometimes impossible to fill that slot with such short notice. This is why we cannot offer refunds or allow you to transfer your hire to another date within 48 hours of your booking.
WHY WON'T YOU GIVE ME THE ADDRESS UNTIL I CONFIRM?
This is a small, clandestine business that relies on its reputation for discretion and privacy. We do not give anyone the address until they have booked, paid, and then confirmed on the day 2 hours prior to the booking.
HOW CAN I BE SURE ITS CLEAN?
We at Abstrakt.Me Studios pride ourselves on hygiene, and aseptic techniques are practiced. We use medical-grade enzyme destroyers on all surfaces, as well as a disinfectant on the floor after ALL SESSIONS. All implements are wiped with an antibacterial solution also.